Company Description

Tempramed is a business in the diabetic industry that specialises in keeping insulin cool and safe.


Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by courier.


Return and Refunds policy

The provision of goods and services by Tempramed is subject to availability. In cases of unavailability, Tempramed will refund the client within 30 days. Cancellation of orders by the client will attract a 35% administration fee.


Customer Privacy Policy

Tempramed shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Tempramed bank account, the details of which will be provided on request


Credit card acquiring and security

Credit card transactions will be acquired for Tempramed via PayFast who are the approved payment gateway for Standard Bank of South Africa. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.


Customer details separate from card details

Customer details will be stored by Tempramed separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to


Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).



Tempramed takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Country of domicile

The website is governed by the laws of South Africa and Tempramed chooses as its domicilum citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 2 Jacques Hill Crescent Stuarts Hill Somerset West South Africa 7130.



Tempramed may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information

This website is run by Tempramed (private company) based in South Africa trading as Tempramed and with registration number 2016/422154/07


Contact details

Email:                Telephone: