Our goal at TempraMed  SA (herein after referred to as “TempraMed”, we,” or “us”) is to provide you with an effective state of the art  replacement cap device  designed  to keep prescribed insulin medication cool all year round allowing you peace of mind  during  your daily life and especially safeguards your insulin when you travel. We are committed to respecting your privacy, keeping your data safe, and providing you ways to understand and control how your information is used and shared. The data we collect helps us provide you a meaningful and customized experience while using products and services of TempraMed and our partners.

We have prepared this Privacy Policy to describe to you our practices regarding the personal information we collect from users of our website located at www.tempramed.co.za  (the “Site”).

When you use our site and/or its services, you explicitly consent to the collection, use and disclosure of your information as described in this Privacy Policy, as well as to Cookies being stored and set and information being accessed on your equipment.

This Privacy Policy covers:

  1. What information does TempraMed collect?
  2. How does TempraMed use the information we collect?
  3. How does TempraMed share my information?
  4. How do I control my information?
  5. TempraMed’s Policy for Children
  6. Processing Information
  7. Security
  8. Third Party Websites
  9. How to contact us
  10. Changes to this policy


When you visit the Site, we will not collect any personal information about you unless you provide it to us voluntarily. We may collect personal information from you, such as your first and last name, email address, telephone number, postal addresses, and If you make a purchase on our Site, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information, and shipping information. During a normal visit to our site, personally identifiable information about you may be collected. We collect aggregate data such as site pages visited, amount of time spent on the site, clicks, page views, events, and zip code. We also track the type and model of the mobile device viewing the site and the mobile device’s service provider. We may use session and persistent “cookies,” session logs, spot light ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, Efficient Frontier, Flurry, and Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors and users. An explanation for each of these items and how they work is included in the “Methods to Collect Information” section (below).

If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail. We also collect certain requested information if you contact us via e-mail regarding support for the Site or Service. When you participate in one of our surveys, we may collect additional personal information. We may also collect personal information at other points in our Site that state that personal information is being collected.


When you use our Site, some information is automatically collected. For example, when you use our Site or Service, your geographic location, how you use the Site, information about the type of device you use, your Open Device Identification Number, date/time stamps for your visit, your unique device identifier, your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. This information is generally used to help us deliver the most relevant information to you and administer and improve the Site.

We may log information using “Cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. You can typically remove and reject Cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you. We may use third parties to deliver functionality of the Site, such as fulfilling your request to purchase items from our Site. In performing this function such third parties may place a persistent cookie on your computer or have to gather personal information from you in order to facilitate the processing of your purchase.

The Site may use a third-party analytics services (such as DART, Omniture tags, DoubleClick and Google Analytics) to help analyze how users use the Site. Analytics services use Cookies to collect information such as how often users visit the Site and we use the information to improve our Site. The analytics services’ ability to use and share information collected by them is restricted by their terms of use and privacy policy, which you should refer to for more information about how these entities use this information.

With respect to Google Analytics, the information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms.


We may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

When you visit our Site, the server housing the pages automatically generates a “session log.” We use session logs to help us determine how people travel through our Site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came (which contains no personal information), the web site that referred you, the pages you visited and the date and time of those visits.

Users may be directed to the Site via banner ads, site links or QR Codes. Ads, site links or QR Codes may use tools such as Cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from you.

On some pages of our site we may allow third-party advertising partners to set web tracking tools (e.g., cookies and web beacons) to collect anonymous, non-personally identifiable information regarding your activities on those pages (e.g., your IP address, page(s) visited, time of day). Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Site and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, Cookies or pixel tags in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of Cookies and other technologies. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices or http://www.networkadvertising.org. We may also share such information we have collected with third-party advertising partners.


The information we collect helps us provide you a meaningful and customized experience while using TempraMed products. TempraMed uses your information to:

  • contact you if necessary in the course of processing or shipping an order for products or services;
  • provide and deliver products you request;
  • respond to your comments or requests for information;
  • operate, maintain and improve TempraMed Site, Services, content, product offerings and services;
  • customize content, marketing, and recommendations;
  • send you press releases, general informative announcements, and promotional information about us or our products;
  • help understand your needs and provide you with better products;
  • send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • generate reports about our user base and usage patterns;
  • analyze accuracy, effectiveness, usability, or popularity of our Site;
  • identify you as a user in our system;
  • develop and improve marketing and advertising for the Services and partner services;
  • comply with legal requirements; and
  • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity

We may anonymize and/or de-identify information collected by the Site or via other means so that the information does not identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

We may share your personal information with your consent. We may share information with a parent company, subsidiaries, affiliates, joint ventures, or other companies under common control with us. We may share your personal information for the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding. We may disclose your personal information to (a) comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process; (b) to protect and defend the rights or property of us or third parties, including enforcing agreements, policies, and terms of use; or (c) in connection with investigating and preventing fraud. We may share your Information with third parties to provide services on our behalf such as to process payments, or to store information collected through our Site, as described below. We may share aggregate data, not any of your personally identifiable information, with our employees. TempraMed does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice other than those stated below. We may share personal information about you with partners with whom you’ve given us permission to, such as partner applications and integrations. To the extent you publicly share your personal information, the restrictions of this Privacy Policy do not apply to such personal information. Once displayed on publicly viewable web pages, that information can be collected and used by others. We cannot control who reads your posting or what other users may do with the information that you voluntarily post. Once you have posted information publicly, while you will still be able to edit and delete it on the Site, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).

You can opt-out of promotion emails from us by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). If you opt-out, we may still send you non-marketing emails including emails about your accounts and our business dealings with you. You may send requests about personal information to our contact information below. You can request to change contact choices and marketing choices and to update, review, delete or change your personal information. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes. Pages of our Site that collect information that may be used by our advertising partners for interest-based advertising purposes are identified by a link to AdChoices on the page.

Opting out (site pages). If you do not want your browsing while on such pages to be used for interest-based advertising purposes, you may click on the AdChoices link to opt-out of such uses by the listed advertising partner(s). Even if you opt-out through this service, we may still collect non-personally identifiable information regarding your activities and use it for non-interest-based advertising purposes as described in this Privacy Policy. Opting out (advertisements). Advertisements on third-party sites that contain the AdChoices link and that link to this Privacy Policy may have been directed to you based on anonymous, non-personally identifiable information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt-out of the advertising partners’ use of this information for interest-based advertising purposes. Even if you opt-out through this service, we may still collect and use information from the advertisements for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements. Opt-out Compliance Service. This site and advertisements on third-party sites that link to this Privacy Policy use the Evidon assurance service to comply with the cross-industry Self-Regulatory Program for Online Behavioral Advertising managed by the Digital Advertising Alliance (DAA) (http://www.aboutads.info). When you opt-out on site pages or through such advertisements, Evidon conveys your opt-out election(s) to the applicable advertising partner(s), which then know to place a Cookie on your specific computer and browser (and only the specific computer and browser from which you opt out) indicating that you have opted out. If you clear your browser cookies and wish to remain opted out of interest-based advertising, you must opt-out again. The list of our advertising partners may be updated from time to time. To opt-out of internet-based advertising by all DAA-participating companies, visit http://www.aboutads.info/choices/.

We do not intentionally gather personal information from users who are under the age of 13. If a child under 13 submits personal information to TempraMed and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: orders@TempraMed.co.za.

By using the Site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally including to the United States in accordance with this Privacy Policy and to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations that may have different levels of privacy protection than in your own country.

Safeguarding information of visitors to our website is important to us. We use a variety of industry-standard systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration. Vendors, contractors or partners of TempraMed who have access to your personal information in connection with providing services for TempraMed are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for TempraMed.

Our Site or Service may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site or Service and go to another site and another entity may collect information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.

California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy. As discussed above, if you want to opt-out of any sharing of your information please contact us at: orders@TempraMed. co.za

To find out information about any rights you may have under Civil Code section 1798.83, please contact us at the above email address.

If you have any questions, comments or concerns about this Privacy Policy please contact us at: orders@TempraMed.co.za

We may change this Privacy Policy from time to time for any reason. If we make any changes, we will change the Last Updated date and post the new Policy here: www.tempramed.co.za/privacypolicy . You should consult this Privacy Policy regularly for any changes.

Last updated: August 1, 2018