Our goal at TempraMed SA (herein after referred to as “TempraMed”, we,” or “us”) is to provide you with an effective state of the art replacement cap device designed to keep prescribed insulin medication cool all year round allowing you peace of mind during your daily life and especially safeguards your insulin when you travel. We are committed to respecting your privacy, keeping your data safe, and providing you ways to understand and control how your information is used and shared. The data we collect helps us provide you a meaningful and customized experience while using products and services of TempraMed and our partners.
- What information does TempraMed collect?
- How does TempraMed use the information we collect?
- How does TempraMed share my information?
- How do I control my information?
- TempraMed’s Policy for Children
- Processing Information
- Third Party Websites
- How to contact us
- Changes to this policy
WHAT INFORMATION DOES TEMPRAMED COLLECT?
When you visit the Site, we will not collect any personal information about you unless you provide it to us voluntarily. We may collect personal information from you, such as your first and last name, email address, telephone number, postal addresses, and If you make a purchase on our Site, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information, and shipping information. During a normal visit to our site, personally identifiable information about you may be collected. We collect aggregate data such as site pages visited, amount of time spent on the site, clicks, page views, events, and zip code. We also track the type and model of the mobile device viewing the site and the mobile device’s service provider. We may use session and persistent “cookies,” session logs, spot light ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, Efficient Frontier, Flurry, and Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors and users. An explanation for each of these items and how they work is included in the “Methods to Collect Information” section (below).
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail. We also collect certain requested information if you contact us via e-mail regarding support for the Site or Service. When you participate in one of our surveys, we may collect additional personal information. We may also collect personal information at other points in our Site that state that personal information is being collected.
METHODS TO COLLECT INFORMATION
When you use our Site, some information is automatically collected. For example, when you use our Site or Service, your geographic location, how you use the Site, information about the type of device you use, your Open Device Identification Number, date/time stamps for your visit, your unique device identifier, your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. This information is generally used to help us deliver the most relevant information to you and administer and improve the Site.
We may log information using “Cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. You can typically remove and reject Cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you. We may use third parties to deliver functionality of the Site, such as fulfilling your request to purchase items from our Site. In performing this function such third parties may place a persistent cookie on your computer or have to gather personal information from you in order to facilitate the processing of your purchase.
We may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.
When you visit our Site, the server housing the pages automatically generates a “session log.” We use session logs to help us determine how people travel through our Site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came (which contains no personal information), the web site that referred you, the pages you visited and the date and time of those visits.
Users may be directed to the Site via banner ads, site links or QR Codes. Ads, site links or QR Codes may use tools such as Cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from you.
HOW DOES TEMPRAMED USE THE DATA WE COLLECT?
The information we collect helps us provide you a meaningful and customized experience while using TempraMed products. TempraMed uses your information to:
- contact you if necessary in the course of processing or shipping an order for products or services;
- provide and deliver products you request;
- respond to your comments or requests for information;
- operate, maintain and improve TempraMed Site, Services, content, product offerings and services;
- customize content, marketing, and recommendations;
- send you press releases, general informative announcements, and promotional information about us or our products;
- help understand your needs and provide you with better products;
- send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- generate reports about our user base and usage patterns;
- analyze accuracy, effectiveness, usability, or popularity of our Site;
- identify you as a user in our system;
- develop and improve marketing and advertising for the Services and partner services;
- comply with legal requirements; and
- protect, investigate, and deter against fraudulent, unauthorized, or illegal activity
HOW DOES TEMPRAMED SHARE MY INFORMATION?
HOW DO I CONTROL MY INFORMATION?
You can opt-out of promotion emails from us by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). If you opt-out, we may still send you non-marketing emails including emails about your accounts and our business dealings with you. You may send requests about personal information to our contact information below. You can request to change contact choices and marketing choices and to update, review, delete or change your personal information. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes. Pages of our Site that collect information that may be used by our advertising partners for interest-based advertising purposes are identified by a link to AdChoices on the page.
TEMPRAMED’S POLICY FOR CHILDREN
We do not intentionally gather personal information from users who are under the age of 13. If a child under 13 submits personal information to TempraMed and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: orders@TempraMed.co.za.
Safeguarding information of visitors to our website is important to us. We use a variety of industry-standard systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration. Vendors, contractors or partners of TempraMed who have access to your personal information in connection with providing services for TempraMed are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for TempraMed.
THIRD PARTY WEBSITES
YOUR CALIFORNIA PRIVACY RIGHTS / QUESTIONS OR COMMENTS
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy. As discussed above, if you want to opt-out of any sharing of your information please contact us at: orders@TempraMed. co.za
To find out information about any rights you may have under Civil Code section 1798.83, please contact us at the above email address.
HOW TO CONTACT US
Last updated: August 1, 2018