DELIVERY TERMS & RATES


Delivery terms and rates:

Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.

Please note that the time taken to dispatch an item is listed on each product’s detail page. For example, “Usually dispatched within 10 working days” means that it will take us 10 working days to get the product from our supplier. The delivery times listed below apply once we dispatch the item to you.

 

Delivery options at a glance

Service

SA 

Namibia

International

Economy Courier – Orders of 1 item or more

Free

*

*

Economy Courier – Orders of 1 

R200

$15

Overnight PO Counter, up to 2kg

R100

R300

$22

Overnight PO Counter over 2kg

Varies*

Varies*

Varies*

* Dependent on the number of items, mass, and value of the order. Delivery cost generally reduces as items are added to the order.

 

Detail:

 

We currently offer three methods of delivery:

  • Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box but can include a Postnet address. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. We currently offer three courier options:
    • Priority courier. In main centres, this will reach you the next business day after we dispatch your order.
    • Standard courier. In main centres, this will reach you within 1- 2 business days of dispatch.
    • Economy courier. In main centres, this will reach you within 1 – 3 business days of dispatch.

Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.

  • Overnight post office counter. This is a next business day service where the parcel will be ready for collection from your local post office counter one business day after we dispatch it. If you are not in a main centre, it may take 1-2 days. We offer delivery of parcels up to 2kg for R100. Delivery on orders over 2kg is calculated based on mass, value, and number of items in the order.

Free delivery options are subject to change.